FAQ
Frequently asked questions about LUBBI skincare, products, routines, delivery and returns.
1. What is LUBBI?
LUBBI is skincare made simple. We create straightforward products designed to fit into real routines — without unnecessary steps or overcomplicating your skincare.
2. How do I know which LUBBI products are right for me?
Start with what your skin needs most.
- CLEAR → for blemish-prone skin
- HYDRATE → for dry or dehydrated skin
- GLOW → for dull-looking skin and overall radiance
- EYES & LIPS → for a fresh, awake-looking appearance
You don't need every product. Start simple and add what your skin needs.
3. Do I need a 10-step skincare routine?
No. We don't believe you do.
A simple routine can be enough: cleanse → treat → hydrate → finish.
Choose the products that make sense for your skin and skip what you don't need.
4. Are LUBBI products suitable for sensitive skin?
Our products are formulated with specific skin needs in mind, but everyone's skin is different.
If you have sensitive or reactive skin, we recommend checking the full ingredient list of each product and doing a patch test before using a new product.
If irritation occurs, stop using the product.
5. How should I introduce a new skincare product?
Start slowly and introduce one new product at a time. This makes it easier to see how your skin responds.
Always follow the individual product's instructions and avoid using more product than recommended.
6. How do I use WAKE & BRIGHT Eye Patches?
Apply the hydrogel patches to clean, dry skin under the eyes.
Leave them on for approximately 15 minutes, then remove and gently pat any remaining serum into the skin.
For external use only. Avoid direct contact with the eyes.
7. What are WAKE & BRIGHT Eye Patches designed to do?
WAKE & BRIGHT contains caffeine, vitamin C, panthenol and glycerin.
The cooling hydrogel patches are designed to help de-puff, brighten the look of tired eyes and hydrate the under-eye area.
8. How often can I use LUBBI products?
This depends on the individual product.
Always follow the usage instructions on the specific product page. Some products are suitable for daily use, while others may be better introduced gradually.
9. Can I use multiple LUBBI products together?
Yes, many LUBBI products can be combined as part of a routine.
However, more products doesn't automatically mean better results. Start simple and add products based on what your skin needs.
10. How long does delivery take?
Orders are processed and shipped after purchase. Delivery times can vary depending on your location and the shipping method selected at checkout.
You'll receive tracking information when your order has been shipped.
11. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and order.
Free shipping is available on orders over €40.
12. Can I return my order?
Yes. You have a 14-day withdrawal period after receiving your order, subject to the applicable return conditions.
For hygiene reasons, certain cosmetic products may not be returnable once their seal has been opened.
Please check our Returns & Refunds page for the full conditions.
13. What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the damaged product or packaging.
We'll help you find the best solution.
14. How can I contact LUBBI?
Have a question that isn't answered here?
We're happy to help.
Email: info@lubbiskin.com